SaferouteLogistics — User Guide

📋 Quick Navigation

1 — Creating an Account

SaferouteLogistics is a B2B platform — only registered business or individual healthcare accounts can browse products and request quotes. Registration is free.

Steps:

1. Click Get Started or Create Account on the homepage
2. Fill in your company or individual details: business name, address, city, province, phone number and email
3. Fill in your personal details: first name, last name, email address and a password
4. Click Register
5. Your account is created — you can log in immediately

2 — Signing In

1. Click Sign In in the top navigation bar
2. Enter the email address and password you registered with
3. Click Sign In
4. You will be taken to the product catalogue

3 — Browsing Categories

All products are organised into categories. You can browse by category from the homepage or from the Categories page.

From the Homepage:

1. Scroll down to Browse by Category
2. Click any category tile to open it

From the Navigation Bar:

1. Click Categories in the top menu
2. All available categories are shown with their product counts
3. Click a category to see all products inside it

Inside a category, you can see the stock code, description and pack size for every product. You can also search within the category using the search bar at the top.

4 — Requesting Medical Equipment

Alongside consumable products, we supply medical equipment — diagnostics, patient monitoring, neonatal care, hospital furniture, oxygen therapy and more. Equipment works a little differently from the product catalogue: there are no stock codes or a cart — instead you submit an enquiry with your requirements and our team sources the exact right product and confirms pricing. It's tracked exactly like a product quote, with the same reference number and status updates in My Quotes.

Browsing Equipment:

1. Click Equipment in the top navigation bar
2. Browse the equipment categories, or click one to see its items

Submitting an Enquiry:

1. Find the item you need and click Enquire
2. Fill in the quantity needed and, if you have one, a preferred brand
3. Add any specifications or requirements in the text box
4. Click Add to Enquiry — repeat for as many items as you need
5. Scroll down to Request a Quote for Equipment, enter your name and email, and add any additional notes
6. Click Send Enquiry

5 — Searching for Products

You can search across the entire catalogue from the Categories page.

How to search:

1. Click Categories in the top navigation
2. Type a product name or stock code into the search bar
3. Click Search or press Enter
4. Results are grouped by category for easy reading

6 — Adding Products to Your Cart

Products do not have prices listed — instead, you add them to your cart and submit a quote request. Our sales team will respond with a formal quote.

Adding a product:

1. Find the product you want (via category or search)
2. Click the + Add to Cart button on the right side of the product row
3. If you are not logged in, you will be directed to sign in first

Viewing and editing your cart:

1. Click Cart in the top navigation bar
2. You can see all the products you have added
3. Adjust quantities by changing the number in the Qty column and clicking Update Cart
4. Remove individual items using the Remove button
5. Click Clear Cart to remove everything and start over

7 — Submitting a Quote Request

Once you have added all the products you need to your cart, you can submit a quote request.

Steps:

1. Go to your Cart
2. Review the products and quantities
3. Optionally add a note in the text box (e.g. delivery instructions, urgency)
4. Click Submit Quote Request
5. A confirmation message will appear with your quote reference number (e.g. SRL-2025-0012)
6. You will receive a confirmation email

What happens next:

• Our sales team receives your request and reviews it within 24 hours
• You will receive an email with each status update
• Once a formal quote is ready, it will be emailed to you directly
• Payment is by EFT only — banking details are included with the quote

8 — Viewing Your Quote History

All quote requests you have submitted are saved to your account — this includes both product quotes and equipment enquiries (marked with an "Equipment" tag).

Steps:

1. Click My Quotes in the top navigation bar
2. A table lists all your past and current quotes with their reference number, status, number of items and dates
3. Click View Items on any row to expand and see the exact products (or your equipment requirements) in that quote

Quote Statuses:

• Pending — received, not yet reviewed
• Processing — our team is preparing your quote
• Quoted — a formal quote has been emailed to you
• Accepted — order confirmed
• Rejected — quote could not be fulfilled
• Cancelled — cancelled by either party

9 — Contacting Us

For general enquiries, product availability questions or support, use the contact form on the homepage.

Steps:

1. Go to the homepage and scroll down to the Get in Touch section, or click Contact in the navigation bar
2. Fill in your name, email, company (optional), subject and message
3. Click Send Message
4. You will see a confirmation on screen — our team responds within 1 business day

Direct contacts:

• General enquiries: info@saferoutelogistics.co.za
• Sales & quotes: sales@saferoutelogistics.co.za

10 — Resetting Your Password

If you have forgotten your password, you can reset it by email.

Steps:

1. Go to the Sign In page
2. Click Forgot password? below the password field
3. Enter the email address you registered with
4. Click Send Reset Link
5. Check your email inbox for a message from SaferouteLogistics
6. Click the link in the email — it takes you to a page where you can set a new password
7. Enter and confirm your new password, then click Reset Password
8. Sign in with your new password